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Wholesale and International Ordering Policy
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Wholesale and International Ordering Policies

Wholesale and International Ordering Policies

Placing A Wholesale Order
We require your first order to be for a minimum of $200.  For Wholesale items, we require that you order a whole cases of the items in question, to get the special wholesale price.  Contact us at (843) 364-4404 if you need to discuss our wholesale prices.
This policy is in conjuncton with all current policies of Onyx Knight Enterprises, and is subject to those terms. Items must be legal in the shipping destination, please check before your order.
This will also be verified by Only Knight Enterprise and US Government agencies

Placing an International Order
All non-wholesale orders tendered to Onyx Knight  for shipment outside the United States, Puerto Rico or any US territory must be a minimum of $150.
All international orders have to be checked against lists provided by the Dept. of Commerce (DOC), and that if not approved by the DOC we will not ship the order.
Please note that if the order requires an export license there will be a $25 handling fee. Also, we must be provided with a copy of a commercial invoice to place on the box..


To order please e-mail us the following information:
  • Shipping Name
  • Shipping Address
  • E-mail
  • Phone
  • SKU of Items
  • Name of Items
  • Quantity of Items

Order Changes: Once an order has started processing it is not possible to change or add to it. Please check your order carefully before completing.

Back Orders: We do not accept back orders. Please reorder out-of-stock items with your next order. In the event that we do not have the quantity of the item when you order them, we eill notify you of the expected date the item will be in the warehouse, and when you can expect it to ship.


International Orders :Your orders can either be sent USPS International or FEDEX International and depends on the distace from our warehouse to it's destination, and going through customs. Please E-mail us and we can make arrangement for providing you with a detailed invoice for foreign orders. International order can take up to 45 Days to arrive.  All orders tendered to PepperEyes.com for shipment outside the United States, Puerto Rico or any US territory must be a minimum of $150

Holidays
Onyx Knight Enterprises officers will have limited staff or closed on these holidays: New Years Day, Martin Luther King Day, Presidents Day, First Full Day of Spring, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Veterans’ Day, Pearl Harbor Day, Christmas Day. You can continue to place your orders with us online, but they will not be processed until the following business day.


Payment Terms
Onyx Knight Enterprises will e-mail you an invoice will be sent through PayPal and your payment can be sent to us attached to that invoice. You do not have to have a PayPal account in order to use Paypal for your secure transactions. For those who want to use some offline payment methods, such as cashier checks, or Money orders which may not offer the same level of protection or convenience as online payments, we will take them, however we will not start processing your order until the funds have been validated and certified. We also will accept wire transfers as a method of payment. The transfer information will be included on the invoice. All orders will be processed when your payment has cleared and verified by our bank or by PayPal.. This is to prevent scams.

If you are shipping your orders to South Carolina, you will be charged tax on your orders unless you have filed proof of your tax exemption with us. Sales tax will be charged until receipt of your seller’s permit.
Goverment Agencies:  We can ship orders under $1000 to State and Goverment Agencies who use State issued purchase Orders. We are listed in the Federal Goverment System of Award Management (SAM)
See Our GOV.SAM Sales Page

Quantity Price Breaks
We can provide wholesale price breaks larger quantities is available upon request, please contact us for more information.


Shipping & Handling
We do NOT offer Free Shipping to wholesale Orders. Onyx Knight Enterprises reserves the right to select the carrier when paying for the freight.  Shipping prices are set by the postal agencies we use which are USPS, UPS and FexEX only.

To expedite your order, we can ship via UPS 1-, 2-, or 3-day air. You will be responsible for additional air freight charges.

*Due to USPS,FAA, and DHS restrictions, we cannot ship pepper spray products via air transport.


Same Day Shipping
All orders received before 8AM EST, Monday-Friday, may be shipped the same day depending of current working conditions. While we will try to ship the same day, we make no guarantees. Orders received after 12:00 p.m. will be shipped the next working day. Orders for bulk quantities of 25 lbs. or more of a particular item ship separately and may be delayed 24 hours. For UPS delivery times, please refer to the map below, indicating the estimated number of weekdays for ground shipping.


RESTRICTIONS
There are certain restrctions on Pepper Spray and Stun Gun Products.  Please click on the links to read the restrictions.

PepperEyes.com

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8306 Ridgebrook Drive North Charleston, SC 29420 | (843) 364-4404
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