We can be reached via e-mail at: CustomerService@peppereyes.com or call us at (843) 364-4404

Accepted Payments Policy
Swindell Enterprises offers buyers safer online payment choices. We have elected to use PayPal for your Credit/Debit  card transactions because of it low cost and safety.  You do not have to have a PayPal account to use Paypal.  For those who don't want to use some offline payment methods, such as personal checks, or Money orders which may not offer the same level of protection or convenience as online payments, we will take them, but your order will not be processed until your payment has cleared the bank.
 

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.  Our custostomers are automatically added to our mailing list to receive newletters, coupons, and offers.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. a

RETURN/ EXCHANGE POLICY

DEFECTIVE PRODUCTS: On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by PepperEyes.com. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

EXCHANGES: We will accept product back for exchange within 30 days after the date of the invoice with a 25% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to PepperEyes.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer. Returns: We will accept product back for a refund within 30 days after the date of the invoice with a 30% restocking fee. Please note that this does not apply to all of our products. Certain items can not be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to Pepper Eyes.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

ADDRESS CORRECTION POLICY

It is very important that we receive a complete and accurate address for drop ship orders. Because UPS charges us a $6.00 fee for an incomplete or wrong address shipped by ground and a $12.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. We suggest that you stress to your customers the importance of a complete address including their street address, (with any apartment or suite number) city, and zip code.

STUN GUN RESTRICTIONS

STATES THAT STUNNING DEVICES ARE RESTRICTED:

* HAWAII * ILLINOIS  * MASSACHUSETTS * MICHIGAN * NEW JERSEY * NEW YORK * RHODE ISLAND * WISCONSIN

CITIES WHERE STUNNING DEVICES ARE RESTRICTED:

* ANNAPOLIS, MD * BALTIMORE, MD * BALTIMORE COUNTY, MD  * DENSION / CRAWFORD COUNTY, IA  * DISTRICT OF COLUMBIA * PHILADELPHIA  

PEPPER SPRAY RESTRICTIONS

Pepper Spray is LEGAL in all 50 states. However, possession and/or use may be regulated or prohibited by law in some jurisdictions. If there are any questions, check with your local police department. Ultimately, it's your responsibility to ascertain the legality in your area.States Where Pepper Sprays are Restricted
In general, pepper sprays can be carried without permit or legal infraction. However, the following states have the following restrictions. (We cannot ship to these states. If an order is placed your order will be cancelled)

• New York: New York residents may only purchase defense sprays from licensed Firearms Dealers or licensed Pharmacists in that state.
• Massachusetts: Massachusetts residents may only purchase defense sprays from licensed Firearms Dealers in that state, and must hold a valid Firearms Identification Card (FIC).

States Where Pepper Sprays Have Some Restrictions

• Michigan: OC Pepper spray can be no stronger then a 2% concentrate (Different companies can sell different concentrations.) CS is the only Tear Gas accepted and can be no larger then 35 grams per can. No combination spray allowed.
• Wisconsin: Tear gas is not permissible.  By regulation, OC products with a maximum OC concentration of 10% and weight range of oleoresin of capsicum and inert ingredients of 15-60 grams are authorized.  This is 1/2 oz. and 2 oz. spray. Further, the product cannot be camouflaged, and must have a safety feature designed to prevent accidental discharge.  The units may not have an effective range of over 20 feet and must have an effective range of six feet.  In addition there are certain labeling and packaging requirements: must state cannot sell to anyone under 18 and the phone number of the manufacturer has to be on the label.  The units must also be sold in sealed tamper-proof packages. Canine Pepper Spray and Bear Pepper Spray is legal in this state. (Sorry, all our normal pepper sprays contain either tear gas or UV dye. We cannot ship those to Wisconsin)

SHIPPING RESTRICTIONS:
We cannot ship Pepper Sprays to customers residing in NY or MI.

Pepper Sprays cannot be shipped by any method other than UPS GROUND.