We can be reached by
e-mail at: CustomerService@peppereyes.com or
call us at (843) 364-4404
ACCEPTED
PAYMENTS POLICY
Onyx Knight Enterprises is strictly a cash and carry business. We provide our customers secure online payment through PayPal. This service can be used for your Credit/Debit card or check transactions and offers your low cost, well established security and buyer-protection. You do not have
to have a PayPal account in order to use Paypal for your secure transactions. For
those who don't want to use some offline payment methods, such as personal
checks, or Money orders which may not offer the same level of protection or
convenience as online payments, we will take them. All orders will be
processed when your payment has cleared the bank or PayPal.
If
you have a large order, special order, or International orders, you
will need an invoice for your transaction, which we can easily provide one.
Your invoice will be sent through PayPal and your payment can be sent to us attached
to that invoice. This works well for government and business
transactions. Onyx Knight Enterprises reserves the right to question
or cancel orders which may appear be internet scams, or where the web site
has miscalculated due to an error. In such cases full refunds are issued
to the customer.
US
Virgin Island Customers: When you
type your payment information into PayPal Select VI as State, and United States
as Country.
SHIPPING
POLICY
Onyx Knight Enterprises will ship your order out as quickly as
possible. All orders will ship within 1 to 2 business days unless there is
something unusually complex about it, or an event beyond our control prevents
it such as a natural disaster. We will ship your order
from our warehouse using any one of the following shipping agencies Untied
States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FexEx),
to the address of your choosing. The shipping rates on our site are set by
these companies, and we have no control over them. We will only ship
our products anywhere there are not any legal restrictions on those products
(see pepper spray and stun gun restrictions). We do not accept offers to use
custom shippers. Pepper Spray and Stun Guns cannot be mailed outside of the
United States.
PRIVACY POLICY
We do not like e-mail spam and scams and therefore
we take your privacy and security equally serious, and we want you to know how
we collect, use, and share and secure your personal information.
This privacy policy applies to PepperEyes.com, and
other entities under the Onyx Knight Enterprises name. We may post additional
information if more details are needed to explain our privacy practices.
Information We Collect
Information You Give
Us
We receive and may store any information you enter
on our PepperEyes.com you when you place an order.
The information we collect from you includes
things like:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Order information
Automatic
Information
Like many other websites, PepperEyes.com also collect limited information
through cookies and other automated means. Cookies are commonly used by
websites to save data on your computer. The information we collect from cookies
may include your IP address, browser and device characteristics, referring URLs,
and a record of your interactions with our websites. We use cookies for pure
marketing analytics of our website I order to help us understand and enhance
our interactions with visitors to our websites, we may permit web analytics
providers to collect information on our websites using automated tools like
cookies or web beacons.
Public
Forums
Our
Web site offers a publicly accessible blog.
You should be aware that any information you provide in these areas may be
read, collected, and used by others who access them.
How We Use the Information We Collect
We use the information we collect for things like:
- Fulfilling your orders and requests
for products, services or information
- Preparing invoices or proposals
- Processing returns, and exchanges
- Tracking and confirming online orders
- Marketing and advertising products
- Conducting internal research and
analysis
- Establishing and managing your
accounts with us
- Communicating things like special
events, sweepstakes, promotions and new products
Data Retention
We will retain your information for a maximum of
only 1 year or as needed to provide you services, comply with our legal
obligations, resolve disputes, and enforce our agreements.
How We Share the Information We Collect
Onyx Knight Enterprises does not sell, rent or
trade your personal information to third parties.
Onyx Knight Enterprises Co., Inc. is the parent
company of the PepperEyes.com – Personal Protection Products
("PepperEyes"), and as such, if you provide information to any of the
businesses, stores or Web sites owned or operated by Onyx Knight Enterprises,
this information may be combined or shared among current or future Onyx Knight
Enterprises Co., Inc. entities, including affiliates and subsidiaries.
We may share your information with other parties to
perform services on our behalf such as:
- Fulfilling orders
- Delivering packages
- Sending Onyx Knight Enterprises
marketing communications
- Conducting internal research and
analysis
Sometimes we may be required to share personal
information in response to a regulation, court order or subpoena. We may also
share information when we believe it's necessary to comply with the law. We
also may share information to respond to a government request or when we
believe disclosure is necessary or appropriate to protect the rights, property
or safety of Onyx Knight Enterprises, our customers, or others; to prevent harm
or loss; or in connection with an investigation of suspected or actual unlawful
activity.
How We Protect the Information We Collect
When you shop on line with us, we use reasonable
and necessary security measures to protect the confidentiality of personal
information under our control and appropriately limit access to it. Onyx Knight
Enterprises cannot ensure or warrant the security of any information as you
transmit to us and you do so at your own risk.
We use a variety of information security measures
to protect your online transactions with us. The Onyx Knight Enterprises Web
site uses encryption technology, such as Secure Sockets Layer (SSL), to protect
your personal information during data transport. SSL protects information you
submit via our Web site such as ordering information including your name, address
and order information. Your payment information is secured by PayPal and its
privacy policies.
Your
Choices Regarding the Information We Collect
You may choose to:
- Stop receiving marketing or
promotional e-mails, direct mail, phone and mobile marketing communications
- Update and correct your personal
information
- Request removal of your personal information
from marketing database
To do any of these, let us know by one of these
methods:
- Follow the directions in a marketing
e-mail or direct mail or mobile communication that you receive from us.
- Call 1-843-364-4404 with your request and current contact
information.
- Send an e-mail with your request and
current contact information to CustomerService@PepperEyes.com
- Send a letter with your request and
current contact information to:
Onyx Knight
Enterprises
Attn: Customer Care/Privacy
8306 North Ridgebrook Drive
North Charleston, SC 29420
Links to Other Websites
Our websites link to other websites, many of which
have their own privacy policies. Be sure to review the privacy policy on the
site you're visiting.
Privacy Policy Updates
We may need to update our Privacy Policy as Onyx
Knight Enterprises and our customers grow and evolve. If we make significant changes
to the Privacy Policy, we'll post a prominent message on our website(s).
TERM OF
USE STATEMENT
You understand and agree that the owners of this site shall not
be liable for any direct, indirect, incidental, consequential or exemplary
damages, including but not limited to, damages for loss of profits, data or
other intangible losses (even if the owners of this site have been advised of
the possibility of such damages), resulting from the use or the inability to
use the product(s) and or service(s) or any misuse of the product(s) and or
service(s) in a manner not in accordance with their intended use.
RETURN/
EXCHANGE POLICY
DEFECTIVE PRODUCTS: On most products,
we will accept returns of defective product for replacement for up to 60 days
after the date of the receipt. If a product has a longer warranty period, it
will be indicated in the product description on our web site. All returns
require a return authorization number (contact us for an RA #). For your
protection we recommend that they be shipped with tracking information and
insurance*. If it is sent by postal service, use delivery confirmation and
insure the package. If going by UPS you can use regular ground service.
Insurance is not needed unless the shipment exceeds $100 in value. The cost to
ship the replacement product(s) back to you will be paid by Onyx Knight
Enterprises. Please test the product(s) before returning to us. Many items
shipped back to us as defective work fine; some after doing something as simple
as putting in new batteries. If an item is returned to us and found to be
working, the customer will have to pay return shipping charges. Also the item
must not show signs of abuse or misuse and all parts and accessories must be
included.
EXCHANGES:
We will accept product back for exchange within 30 days after the date of the
invoice with a 25% exchange fee. Please note that this does not apply to all of
our products. Certain items cannot be exchanged. Each product returned for
exchange must be in its original condition and ready to go back on the shelf or
a higher fee may be applied. This includes the item and its packaging. For
example, make sure that there are no price stickers (or residue from where they
have been removed), or tags on the unit or the packaging. All exchanges require
a return authorization number (contact us for an RA #). The cost to ship the
product back to PepperEyes.com will be paid by the customer. For your
protection we recommend that they be shipped with tracking information and
insurance*. If it is sent by postal service, use delivery confirmation and
insure the package. If going by UPS you can use regular ground service.
Insurance is not needed unless the shipment exceeds $100 in value. The cost to
ship the new product(s) will be paid by the customer. Returns: We will accept
product back for a refund within 30 days after the date of the invoice with a
30% restocking fee. Please note that this does not apply to all of our
products. Certain items cannot be returned. Each product returned must be in
its original condition and ready to go back on the shelf or a higher fee may be
applied. This includes the item and its packaging. For example, make sure that
there are no price stickers (or residue from where they have been removed), or
tags on the unit or the packaging. All returns require a return authorization
number (contact us for an RA #). The cost to ship the product back to Pepper
Eyes.com will be paid by the customer. For your protection we recommend that
they be shipped with tracking information and insurance*. If it is sent by
postal service, use delivery confirmation and insure the package. If going by
UPS you can use regular ground service. Insurance is not needed unless the
shipment exceeds $100 in value.
ADDRESS
CORRECTION POLICY
It is very important that we receive a complete and accurate
address for drop ship orders. Because UPS charges us a $6.00 fee for an
incomplete or wrong address shipped by ground and a $12.00 fee for an
incomplete or wrong address shipped by air, we are forced to pass the charges
on to you. We suggest that you stress to your customers the importance of a
complete address including their street address, (with any apartment or suite
number) city, and zip code.
FREE
OFFER POLICY
RESTRICTIONS: Onyx Knight
Enterprises prides itself on the service that it gives to our customers and its
mission to provide them the tools and knowledge to make them safe. We offer
various FREE incentives for customers that order with us. The offers are
bound by the following conditions and the discretion of the owner of Onyx Knight Enterprises:
- Free Home Security Stickers on orders over $10.00 – must be
requested and cannot be combined with any other offer except Free Shipping, and
Discount coupons.
- Free MYSTERY GIFT with Orders over $40.00 – cannot be combined
with any other offer except the Security Sticker Offer, Free Shipping, and
Discount coupons.
- Free PEPPER SPRAY included with any Stun Gun Order over $50 -
cannot be combined with any other offer except the Security Sticker, Free
Shipping, and Discount coupons. Limit 2 per order.
- FREE SHIPPING on Domestic Orders over $75.00. This only allows
for FREE Parcel Post Ground shipping ONLY. Order over 100 items or Negoiated
Deals may not qualify for FREE shipping if item price is negoiated below site
price. This offer cannot be combined with any other offer except the Security
Sticker, Free Mystery Gift and Discount coupons.
- FREE PepperEye.Com Coffee Mug on orders over $200.00. This offer
cannot be combined with any other offer except the Security Sticker, Free
Shipping, and Discount coupons.
STUN
GUN RESTRICTIONS
STATES
THAT STUNNING DEVICES ARE RESTRICTED:
* HAWAII *
ILLINOIS * MASSACHUSETTS * MICHIGAN * NEW JERSEY * NEW YORK * RHODE
ISLAND
CITIES
WHERE STUNNING DEVICES ARE RESTRICTED:
* ANNAPOLIS, MD *
BALTIMORE, MD * BALTIMORE COUNTY, MD * DENSION / CRAWFORD COUNTY,
IA * DISTRICT OF COLUMBIA * PHILADELPHIA
WE DO NOT SHIP STUN GUNS OUTSIDE OF THE UNITED STATES
PEPPER
SPRAY RESTRICTIONS
Pepper Spray is LEGAL in all 50 states. However, possession and/or use may be
regulated or prohibited by law in some jurisdictions. If there are any
questions, check with your local police department. Ultimately, it's your
responsibility to ascertain the legality in your area
States Where Pepper
Sprays are Restricted
In general, pepper
sprays can be carried without permit or legal infraction. However, the
following states have the following restrictions. (We cannot ship to these
states. If an order is placed your order will be cancelled). Due to legal restrictions, We also DO NOT ship Sppper Spray outside of the United States
New
York: New York residents may only purchase defense sprays from
licensed Firearms Dealers or licensed Pharmacists in that state.
Massachusetts: Massachusetts residents may only purchase defense sprays from
licensed Firearms Dealers in that state, and must hold a valid Firearms
Identification Card (FIC).
Michigan: OC Pepper spray can be no stronger then a 2% concentrate
(Different companies can sell different concentrations.) CS is the only Tear
Gas accepted and can be no larger then 35 grams per can. No combination spray
allowed.
Wisconsin: Tear gas is not permissible. By regulation, OC products
with a maximum OC concentration of 10% and weight range of oleoresin of
capsicum and inert ingredients of 15-60 grams are authorized. This is 1/2
oz. and 2 oz. spray. Further, the product cannot be camouflaged, and must have
a safety feature designed to prevent accidental discharge. The units may
not have an effective range of over 20 feet and must have an effective range of
six feet. In addition there are certain labeling and packaging
requirements: must state cannot sell to anyone under 18 and the phone number of
the manufacturer has to be on the label. The units must also be sold in
sealed tamper-proof packages. Canine Pepper Spray and Bear Pepper Spray is
legal in this state. (Sorry, all our normal pepper sprays contain either tear
gas or UV dye. We cannot ship those to Wisconsin)
SHIPPING
RESTRICTIONS:
We do not ship pepper spray to the following
regions because of the legal
restrictions: New York, Massachusetts, Michigan, Wisconsin,
Washington DC, or outside of the United States.
Pepper Sprays cannot
be shipped by any method other than UPS or USPS GROUND.
Please check with
your State, and City Laws before ordering these products and local, state, and
federal laws are subject to change.
We cannot and will not
ship Pepper Spray or any Stun device outside of the contentiential United
States.
OUR
PERSONAL GUARANTEE
Onyx Knight Enterprises will do anything and everything reasonable
and legal, and bound to our policies to make your shopping experience a
good one.