We can be reached by e-mail at: CustomerService@peppereyes.com or call us at (843) 364-4404

ACCEPTED PAYMENTS POLICY
Onyx Knight Enterprises is strictly a cash and carry business. We provide our customers secure online payment through PayPal.  This service can be used for  your Credit/Debit card or check transactions and offers your low cost,  well established security and buyer-protection.  You do not have to have a PayPal account in order to use Paypal for your secure transactions.  For those who don't want to use some offline payment methods, such as personal checks, or Money orders which may not offer the same level of protection or convenience as online payments, we will take them. All orders will be processed when your payment has cleared the bank or PayPal.

If you have a large order, special order, or International orders, you will need an invoice for your transaction, which we can easily provide one. Your invoice will be sent through PayPal and your payment can be sent to us attached to that invoice. This works well for government and business transactions.  Onyx Knight Enterprises reserves the right to question or cancel orders which may appear be internet scams, or where the web site has miscalculated due to an error. In such cases full refunds are issued to the customer.

US Virgin Island Customers:  When you type your payment information into PayPal Select VI as State, and United States as Country.

SHIPPING POLICY
Onyx Knight Enterprises will ship your order out as quickly as possible. All orders will ship within 1 to 2 business days unless there is something unusually complex about it, or an event beyond our control prevents it such as a natural disaster. We will ship your order from our warehouse using any one of the following shipping agencies Untied States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FexEx), to the address of your choosing. The shipping rates on our site are set by these companies, and we have no control over them.  We will only ship our products anywhere there are not any legal restrictions on those products (see pepper spray and stun gun restrictions). We do not accept offers to use custom shippers. Pepper Spray and Stun Guns cannot be mailed outside of the United States.

PRIVACY POLICY

We do not like e-mail spam and scams and therefore we take your privacy and security equally serious, and we want you to know how we collect, use, and share and secure your personal information.

This privacy policy applies to PepperEyes.com, and other entities under the Onyx Knight Enterprises name. We may post additional information if more details are needed to explain our privacy practices.

Information We Collect
Information You Give Us

We receive and may store any information you enter on our PepperEyes.com you when you place an order.

The information we collect from you includes things like:

• Your name
• Your mailing address
• Your e-mail address
• Your phone number
• Order information

Automatic Information
Like many other websites, PepperEyes.com also collect limited information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies for pure marketing analytics of our website I order to help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies or web beacons.

Public Forums
Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How We Use the Information We Collect

We use the information we collect for things like:

• Fulfilling your orders and requests for products, services or information
• Preparing invoices or proposals
• Processing returns, and exchanges
• Tracking and confirming online orders
• Marketing and advertising products
• Conducting internal research and analysis
• Establishing and managing your accounts with us
• Communicating things like special events, sweepstakes, promotions and new products

Data Retention

We will retain your information for a maximum of only 1 year or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share the Information We Collect

Onyx Knight Enterprises does not sell, rent or trade your personal information to third parties.

Onyx Knight Enterprises Co., Inc. is the parent company of the PepperEyes.com – Personal Protection Products ("PepperEyes"), and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Onyx Knight Enterprises, this information may be combined or shared among current or future Onyx Knight Enterprises Co., Inc. entities, including affiliates and subsidiaries.

We may share your information with other parties to perform services on our behalf such as:

• Fulfilling orders
• Delivering packages
• Sending Onyx Knight Enterprises marketing communications
• Conducting internal research and analysis

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Onyx Knight Enterprises, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

How We Protect the Information We Collect

When you shop on line with us, we use reasonable and necessary security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Onyx Knight Enterprises cannot ensure or warrant the security of any information as you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The Onyx Knight Enterprises Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and order information. Your payment information is secured by PayPal and its privacy policies.

Your Choices Regarding the Information We Collect

You may choose to:

• Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
• Update and correct your personal information
• Request removal of your personal information from marketing database

To do any of these, let us know by one of these methods:

• Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.
• Call 1-843-364-4404  with your request and current contact information.
• Send an e-mail with your request and current contact information to CustomerService@PepperEyes.com
• Send a letter with your request and current contact information to:

Onyx Knight Enterprises
Attn: Customer Care/Privacy
8306 North Ridgebrook Drive
North Charleston, SC 29420

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy Policy Updates

We may need to update our Privacy Policy as Onyx Knight Enterprises and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).

TERM OF USE STATEMENT
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

RETURN/ EXCHANGE POLICY
DEFECTIVE PRODUCTS: On most products, we will accept returns of defective product for replacement for up to 60 days after the date of the receipt. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by Onyx Knight Enterprises. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

EXCHANGES: We will accept product back for exchange within 30 days after the date of the invoice with a 25% exchange fee. Please note that this does not apply to all of our products. Certain items cannot be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to PepperEyes.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer. Returns: We will accept product back for a refund within 30 days after the date of the invoice with a 30% restocking fee. Please note that this does not apply to all of our products. Certain items cannot be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to Pepper Eyes.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

ADDRESS CORRECTION POLICY
It is very important that we receive a complete and accurate address for drop ship orders. Because UPS charges us a $6.00 fee for an incomplete or wrong address shipped by ground and a $12.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. We suggest that you stress to your customers the importance of a complete address including their street address, (with any apartment or suite number) city, and zip code.

FREE OFFER POLICY
RESTRICTIONS: Onyx Knight Enterprises prides itself on the service that it gives to our customers and its mission to provide them the tools and knowledge to make them safe. We offer various FREE incentives for customers that order with us.  The offers are bound by the following conditions and the discretion of the owner of Onyx Knight Enterprises:

• Free Home Security Stickers on orders over $10.00 – must be requested and cannot be combined with any other offer except Free Shipping, and Discount coupons.
• Free MYSTERY GIFT with Orders over $40.00 – cannot be combined with any other offer except the Security Sticker Offer, Free Shipping, and Discount coupons.
• Free PEPPER SPRAY included with any Stun Gun Order over $50 - cannot be combined with any other offer except the Security Sticker, Free Shipping, and Discount coupons. Limit 2 per order.
• FREE SHIPPING on Domestic Orders over $75.00. This only allows for FREE Parcel Post Ground shipping ONLY. Order over 100 items or Negoiated Deals may not qualify for FREE shipping if item price is negoiated below site price. This offer cannot be combined with any other offer except the Security Sticker, Free Mystery Gift and Discount coupons.
• FREE PepperEye.Com Coffee Mug on orders over $200.00. This offer cannot be combined with any other offer except the Security Sticker, Free Shipping, and Discount coupons. 

STUN GUN RESTRICTIONS

STATES THAT STUNNING DEVICES ARE RESTRICTED:

* HAWAII * ILLINOIS  * MASSACHUSETTS * MICHIGAN * NEW JERSEY * NEW YORK * RHODE ISLAND

CITIES WHERE STUNNING DEVICES ARE RESTRICTED:

* ANNAPOLIS, MD * BALTIMORE, MD * BALTIMORE COUNTY, MD  * DENSION / CRAWFORD COUNTY, IA  * DISTRICT OF COLUMBIA * PHILADELPHIA  

WE DO NOT SHIP STUN GUNS OUTSIDE OF THE UNITED STATES

PEPPER SPRAY RESTRICTIONS
Pepper Spray is LEGAL in all 50 states. However, possession and/or use may be regulated or prohibited by law in some jurisdictions. If there are any questions, check with your local police department. Ultimately, it's your responsibility to ascertain the legality in your area

States Where Pepper Sprays are Restricted

In general, pepper sprays can be carried without permit or legal infraction. However, the following states have the following restrictions. (We cannot ship to these states. If an order is placed your order will be cancelled). Due to legal restrictions, We also DO NOT ship Sppper Spray outside of the United States

New York: New York residents may only purchase defense sprays from licensed Firearms Dealers or licensed Pharmacists in that state. 

Massachusetts: Massachusetts residents may only purchase defense sprays from licensed Firearms Dealers in that state, and must hold a valid Firearms Identification Card (FIC). 

Michigan: OC Pepper spray can be no stronger then a 2% concentrate (Different companies can sell different concentrations.) CS is the only Tear Gas accepted and can be no larger then 35 grams per can. No combination spray allowed.

Wisconsin: Tear gas is not permissible.  By regulation, OC products with a maximum OC concentration of 10% and weight range of oleoresin of capsicum and inert ingredients of 15-60 grams are authorized.  This is 1/2 oz. and 2 oz. spray. Further, the product cannot be camouflaged, and must have a safety feature designed to prevent accidental discharge.  The units may not have an effective range of over 20 feet and must have an effective range of six feet.  In addition there are certain labeling and packaging requirements: must state cannot sell to anyone under 18 and the phone number of the manufacturer has to be on the label.  The units must also be sold in sealed tamper-proof packages. Canine Pepper Spray and Bear Pepper Spray is legal in this state. (Sorry, all our normal pepper sprays contain either tear gas or UV dye. We cannot ship those to Wisconsin) 

SHIPPING RESTRICTIONS:
We do not ship pepper spray to the following regions because of the legal restrictions: New York, Massachusetts, Michigan, Wisconsin, Washington DC, or outside of the United States.

Pepper Sprays cannot be shipped by any method other than UPS or USPS GROUND. 

Please check with your State, and City Laws before ordering these products and local, state, and federal laws are subject to change.

We cannot and will not ship Pepper Spray or any Stun device outside of the contentiential United States.

OUR PERSONAL GUARANTEE
Onyx Knight Enterprises will do anything and everything reasonable and legal, and bound to our policies to make your shopping experience a good one.