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Our Business Policies and F.A.Q
Policies of PepperEyes.com

OUR PERSONAL GUARANTEE

Onyx Knight Enterprises will do anything and everything legal and reasonable, and bound to policies and procedures stated on this site to make your shopping experience an excellent one. 

ACCEPTED PAYMENTS POLICY

Onyx Knight Enterprises is strictly a cash and carry business. We provide our customers secure online payment through PayPal, .  These services can be used securely process your Credit/Debit card or check transactions. These online payment services offers you a well established on-line security and a buyer-protection programs that protect your financial transactions.  You do not have to have a PayPal account in order to use Paypal for your secure transactions.
International Clients may use Wire Transfers, and we may accept official Purchase orders from City, State, and Federal agencies.

For those who don't want to use some offline payment methods, such as personal checks, or Money orders which may not offer the same level of protection or convenience as online payments, we will take them. All orders will be processed when your payment has  been received in the mail, cleared and verified by the bank. Check Orders can take 1 to 3 weeks to process, depending on the bank.

No order will be processed until the payment has been cleared by the financial institution through which the payment is processed.

If you have a large order, Wholesale Orders, special order, or International orders, you will need an invoice for your transaction, which we can easily provide one. Your invoice will be sent through PayPal and your payment can be sent to us attached to that invoice, or by using a wire transfer. This works well for federal, state and local government as well as  business transactions.  Onyx Knight Enterprises reserves the right to question or cancel orders which may appear be internet scams, or where the web site has miscalculated due to an error. In such cases full refunds are issued to the customer. Addition information on wholesaler orders are located here:   http://www.peppereyes.com/WholeSale

US Virgin Island Customers:  When you type your payment information into PayPal Select VI as State, and United States as Country.

International Orders: All International from PepperEyes.com for delivery outside of the United States, Puerto Rico, or any US Terriroty must be a minimum of $150 because of all of the paperwork and regulations associated with these orders.


Regions with High Fraud and Scam Risk

Certain countries/cities/regions are considered as high-risk for online fraud. We know that every order from these areas will be fraudulent, however as a precaution we must refuse to do business from entities  or countries in the following areas, until such time as their governments see fit to crack down to on scammers and criminal internet activity.

AFRICA: Nigeria, Ghana, Benin, South Africa
MIDDLE EAST: United Arab Emirates, Palestine, Pakistan, Israel, Egypt, Turkey

EASTERN EUROPE: Russia, Ukraine, Romania
EUROPE: Malmö in Sweden, Belgium, Bulgaria, Amsterdam in Holland, Lithuania, Yugoslavia
LATIN AMERICA :Columbia
ASIA: Philippines, Malaysia, China, Indonesia, Turkey


SHIPPING POLICY
Onyx Knight Enterprises will ship your order out as quickly as possible to the legal destination of your choice. However, due to the fact that we cannot predict the number of orders that we will receive on a given day, we cannot guarantee that an order will ship on the day it is received. All orders will ship within 1 to 3 business days unless there is something unusually complex about it, or an event beyond our control prevents it such as a natural disasters, or federal holiday. Typically orders that are transmitted to the warehouse before 11AM EST, are processed and shipped the same day. Orders will ship within one to two business days of our receiving them. Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts.  For example, an order placed over a weekend might ship on the following Monday, but could ship on Tuesday.  We will ship your order from our warehouse using any one of the following shipping agencies Untied States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FexEx), to the legal address of your choosing. The shipping rates on our site are set by these companies, and we have no control over them.  We will only ship our products anywhere there are not any legal restrictions on those products (see pepper spray and stun gun restrictions).  The tracking number will appear in your order information screen on the home page. Please follow the directions on your order confirmation e-mail.

We do not accept offers to use custom shippers, nor pickup orders. Pepper Spray and Stun Guns are bound by the individual state laws, and laws of the United States.  Please refer to those pages for the legal restrictions. For additional information on shipping plese see our shipping policy page.

COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS:
It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.  

SHIPPING INSURANCE POLICY:  
Onyx Knight Enterprises automatically insure all packages that we ship out.  The cost of this insurance is included in the freight charge and therefore passed on to the customer.  If you do not want orders insured contact us and let us know (via e-mail).  We will not insure shipments if requested not to, but the customer will then assume all risk for loss or damage to boxes in transit.


PRIVACY POLICY

Onyx Knight Enterprises. (also refered to as PepperEyes.com.) collects basic client information to make your online shopping support experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly. We do not like to receive e-mail spam and scams and therefore we take your privacy and security equally serious, and we want you to know how we collect, use, and share and secure your personal information.

This privacy policy applies to PepperEyes.com, and other entities under the Onyx Knight Enterprises name. We may post additional information if more details are needed to explain our privacy practices.

Information We Collect
Browser Data Collection -Onyx Knight Ent. gathers navigational information about where you go on our website from Google, BING, and YAHOO. This information allows us to see which areas are most visited. This helps us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our website (such as the time of your last visit to a page on our site). All business analytics are gatherd by Google Analytics and the analysis of that data are done in-house.
We receive and may store any information you enter on PepperEyes.com you when you place an order.

The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Order specific information (items and quantity ordered)

Payment Information
As mentioned above we use PayPal  to process payments. Onyx Knight Enterprises does not collect or store any payment information from our customers, including payment for orders taken over the phone. We have provided the links to the privacy policies of these companies in the body of this paragraph.

Automatic Information
Like many other websites, PepperEyes.com also collect limited information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies for pure marketing analytics of our website in order to help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies or web beacons.

Public Forums
Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We are have interactions with our customers via FACEBOOK, TWITTER, and GOOGLE PLUS

How We Use the Information We Collect

We use the information we collect for things like:

  • Fulfilling your orders and requests for products, services or information
  • Preparing invoices or proposals
  • Processing returns, and exchanges
  • Tracking and confirming online orders
  • Direct Marketing and advertising of products
  • Conducting internal research and analysis
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and new products

Data Retention

We will retain your information for a maximum of only 7 years or as needed to provide you with services, to comply with our legal obligations, or resolve disputes, and enforce our agreements.

How We Share the Information We Collect

Onyx Knight Enterprises does not sell, rent or trade your personal information to third parties.

Onyx Knight Enterprises Co., Inc. is the parent company of the PepperEyes.com – Personal Protection Products ("PepperEyes"), and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Onyx Knight Enterprises, this information may be combined or shared among current or future Onyx Knight Enterprises Co., Inc. entities, including affiliates and subsidiaries.

We may share your information with other parties to perform services on our behalf such as:

  • Fulfilling orders (order info sent to ware house)
  • Delivering packages (info sent to shipping services)
  • Sending Onyx Knight Enterprises marketing communications directly to customers (newsletters)
  • Conducting internal research and analysis

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Onyx Knight Enterprises, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

How We Protect the Information We Collect

When you shop online with us, we use reasonable and necessary security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Onyx Knight Enterprises cannot ensure or warrant the security of any information as you transmit to us and ask that you take all resonable precaution with sending personal information from public access or unsecure locations.

We use a variety of information security measures to protect your online transactions with us. The Onyx Knight Enterprises Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and order information. Your payment information is secured by PayPal and its privacy policies.

Your Choices Regarding the Information We Collect

You may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
  • Update and correct your personal information
  • Request removal of your personal information from marketing database

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.
  • Call 1-843-364-4404  with your request and current contact information.
  • Send an e-mail with your request and current contact information to CustomerService@PepperEyes.com
    • ​Please be sure to check your spam folder if you have not recieved a reply.
  • Send a letter with your request and current contact information to:

Onyx Knight Enterprises
Attn: Customer Care/Privacy
8306 North Ridgebrook Drive
North Charleston, SC 29420

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy Policy Updates

We may need to update our Privacy Policy as Onyx Knight Enterprises and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).


TERM OF USE STATEMENT

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

We reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of these policies each time you view and use our Website. You are accordingly advised to consult these policies each time you view and use our Website. Do not use the Website if you do not agree to all of the following terms and conditions

We can be reached by e-mail at: CustomerService@peppereyes.com or call us at (843) 364-4404


RETURN/ EXCHANGE POLICY

DEFECTIVE PRODUCTS: On most products, we will accept returns of defective product for replacement for up to 60 days after the date of the receipt. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The domestic cost to ship the replacement product(s) back to you will be paid by Onyx Knight Enterprises. International orders are handled like wise. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.  Manufacturer warranties are in effect for most items. 

Products that are found to be defective can be returned for a replacement or credit during the warranty period of that specific product.  The warranty period starts on the date of the invoice and ends after the following period of time:
  • For all products sold by PepperEyes.com:  90 days
  • For all products with the Streetwise Brand:  One year
  • For all Streetwise stun guns and stun batons: Lifetime 

EXCHANGES: We will accept product back for exchange within 60 days after the date of the invoice with a 25% exchange fee. Please note that this does not apply to all of our products. Certain items cannot be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to PepperEyes.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer.

RETURNS: We will accept products back for a refund within 60 days after the date of the invoice with a 25% restocking fee. Please note that this does not apply to all of our products. Certain items cannot be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to Pepper Eyes.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. We will issue the refund amount  of the item only within 5 business days of receiving the item. The base refund amout is the cost of the item and any calculated sales tax only. The postage amount is NON-REFUNDABLE.


CANCELLATIONS: Cancellations received before your order is processed and shipped will not be eligible for a refund. Orderes are entered into the order processing system in about 6 hours after a customer submits them on the web site.. Cancellations will be accepted via phone, fax or e-mail, and must be received and acknowledged before the stated cancellation deadline. Refunds will be credited back to the original credit card used for payment. Cancallation request received after an order has be processed will fall under our return policy. Packages that are simply returned postage due, will have that postage amount deducted from their refund amount in addition to the 25 restoacking fee.

The discount nature of our business, as well as the cost of doing business does not make it possible for us to cover return postage.


ADDRESS CORRECTION POLICY

It is very important that we receive a complete and accurate address for drop ship orders. Because UPS charges us a $6.00 fee for an incomplete or wrong address shipped by ground and a $12.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. We suggest that you stress to your customers the importance of a complete address including their street address, (with any apartment or suite number) city, and zip code.


ORDERING POLICY

Placing an order does not enter into a contract with Onyx Knight Enterprises until the order is accepted. Onyx Knight Enterprises may choose to refuse the order, based on lack of inventory, pricing errors, or concerns about payment.

An order is considered accepted after the following events occur
  1. An order is placed by the buyer.
  2. The order is paid for by the buyer and received by the seller (PepperEyes.com).
  3. The order is shipped by the seller (PepperEyes.com) to the buyer.
Until the order is shipped, we reserve the right to cancel an order meeting the criteria of our cancellation policy.
TASER and TASER products are mailed form TASER International, we send our orders to them to be shipped to the customer.

ITEM AVAILABILITY

PepperEyes.com website sends your order to our shipping facility as soon as you complete your order. However, because of the large volume of business that our warehouse does, the product may not be currently available at this time of your order. If an item selected is temporarily out of stock at the time of your order, you will be your order status will be flagged as backordred and you may be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. The actual delivery date of your order depends on the shipping method selected. You can check the status of your order by entering your order number in the tracking field on the Contact page

CANCELLATION POLICY
 We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
  1. Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
  2. Incorrect pricing. Due to the sometimes volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
  3. Non-Payment.If payment is not received within a reasonable amount of time (currently 30 days) after the order has been placed, we may cancel an order without notice
  4. Legal Compliance - certain pepper sprays and stun gund are forbidden to be sold in various states. If our ordering page does not catch the error, we will notify you and issue you a refund.

FREE OFFER & DISCOUNT POLICY

RESTRICTIONS: Onyx Knight Enterprises prides itself on the service that it gives to our customers and its mission to provide them the tools and knowledge to make them safe. We offer various FREE incentives for customers that order with us.  The offers are not cummulative and are bound by the following conditions and the discretion of the owner of Onyx Knight Enterprises:

  • Free Home Security Stickers on orders over $10.00 – must be requested and cannot be combined with any other offer except Free Shipping, and Discount coupons. Not valid with TASER or TASER related items
  • Free MYSTERY GIFT with Orders over $45.00 – cannot be combined with any other offer except the Security Sticker Offer, and Discount coupons.
  • Free PEPPER SPRAY included with any Stun Gun Order over $50 - cannot be combined with any other offers except the Security Sticker, and Discount coupons. Limit 2 per order.
  • FREE SHIPPING on most Domestic Orders over $100.00. This only allows for FREE Parcel Post Ground shipping ONLY. Orders over 50 items, Wholesale, or Negoiated Deals may not qualify for FREE shipping if item price is negoiated below site price. This offer cannot be combined with any other offer except the Security Sticker, Free Mystery Gift and Discount coupons. This offer excludes the following products : Tazer, Survival gear.
  • FREE PepperEye.Com Coffee Mug on orders over $1000.00. This offer cannot be combined with any other offer except the Security Sticker, Free Shipping, and Discount coupons.  Special rate orders may not qualify for this offer.
  • DISCOUNT COUPONS - Our coupons cannnot be combined with other deals except the following:  FREE SHIPPING FREE Coffee Mug. For Domestic orders only.
  • FREE Triple Function Pen for order over $100 (while supplies last) - not combined with other offers, for dometic orders only.
  • ANY OTHER OFFER, PROMOTION OR COUPON that is advertised via Newsetter, or Web Stes, or Social Media Posts.
  • We support the organization mention on our front page via e-bay charity auctions. Breast Cancer research donations are happen when the products are purchased, and handled by Cutting Edge Products..

DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
Onyx Knight Enterprises. DBA PepperEyes.com is not responsible for any physical harm or damage from the use or misuse of self-defense product including pepper spray, steele batons, tasers, and stun guns purchased from us. 

By purchasing a self-defense product, including
pepper spray, steele batons, tasers, and stun guns from us you understand that PepperEyes.com does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability. 

COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS 
It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.  
By purchasing a self-defense product, including pepper spray, steele batons, tasers, and stun guns from PepperEyes.com, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless PepperEyes.com for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations. Please check National, local and State laws before ordering any self-defense products, including pepper spray, steele batons, tasers, and stun guns


UNITED STATES STUN GUN RESTRICTIONS (Click this Link)

WE DO NOT SHIP STUN GUNS OUTSIDE OF THE UNITED STATES

PEPPER SPRAY RESTRICTIONS (Click this Link)
SHIPPING RESTRICTIONS:

We do not ship pepper spray to the following regions because of the legal restrictions: New York, Massachusetts, Michigan, Wisconsin, Washington DC, or outside of the United States.

Pepper Sprays cannot be shipped by any method other than UPS or USPS GROUND. 

Please check with your State, and City Laws before ordering these products and local, state, and federal laws are subject to change.

We cannot and will not ship Pepper Spray or any Stun device outside of the contentiential United States.
We cannot ship steel batons to California.


WE DEAL ONLY WITH USA SUPPLIERS

Onyx Knight Enterprises is proud to be able to operate in the United States, and we support American products and workers. Currently we will only deal with American based suppliers who also carry American made products. These suppliers may also carry products made in other countries, but we want to make sure that we are supporting the American workers by selling their products, as well as deal with reputable companies that are subject to US Laws and standards. 

VENDOR POLICY

We like to do business with entities that will assist us in growing our business. However, we do have a policy in place to help us only deal with only reputable United State agencies. Please review this page to our current vendor policy and our process.

Vendor PolicyVendor Policy
The following policies outline of the process used by OKE for vetting offers made by vendors, sales agencies, Marketing Agencies wishing to do business with Onyx Knight Enterprises
Shipping PolicyShipping Policy
PepperEyes.com takes great care to ship the products that you have purchased as quickly as possible. If you have any questions about our shipping process then please read this policy.
Wholesale and International Ordering PolicyWholesale and International Ordering Policy
If you want to purchase a large quantity at wholesale prices, please review our wholesale policy so that we can get your order to your as quickly, and efficiently as possible.
Guardian Survival Kits Return PolicyGuardian Survival Kits Return Policy
At Guardian Survival Gear, Inc. we make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

PepperEyes.com

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8306 Ridgebrook Drive North Charleston, SC 29420 | (843) 364-4404
Copyright Onyx Knight Enterprises, 2016