PepperEyes Self-Defense Products Shipping Policies
Onyx Knight Enterprises will ship your order out as quickly as possible from our warehouse or from the manufacturer. All Domestic orders will ship within 1 to 2 business days unless there is something unusually complex about it, or events beyond our control prevent us from making our delivery deadline... We will ship your order from our warehouse using any one of the following shipping agencies United States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FexEx), to the legal address of your choosing. The estimated shipping rates on our site are set by these companies, and we have no control over them. The actual amount of the shipping from the warehouse may differ from the actual amount as other factors influence the actual amount. We reserve the right to ship your products at the fastest most economical rates and not necessarily by the method you selected, and in some cases, we may issue you a refund if there is a difference in the price you select. We will only ship our products anywhere there are not any legal restrictions on those products (see pepper spray and stun gun restrictions). We do not accept offers to use custom shippers.
How long does it take my order to get to my customer via USPS Priority Mail or Parcel Post?
For orders inside the US: Priority Mail takes 2 to 3 days to get to your customer while Parcel Post takes approximately 7 days.
International Orders: Your orders can either be sent USPS International or FEDEX International and depends on the distance from our warehouse to its destination, and going through customs. Please E-mail us and we can make arrangement for providing you with a detailed invoice for foreign orders. International order can take up to 45 Days to arrive. All orders tendered to PepperEyes.com for shipment outside the United States, Puerto Rico or any US territory must be a minimum of $200.
This is subject to current USPS Shipping Guidelines.
Please Note that when your order leaves our warehouse depends on when your order to receive. It takes time to process each of the orders we receive, so the earlier we receive your order the more likely it will be that your order is processed that day!
SHIPPING INSURANCE POLICY:
Onyx Knight Enterprises automatically insure all packages that we ship out. The cost of this insurance is included in the freight charge and therefore passed on to the customer. If you do not want orders insured contact us and let us know (in writing). We will not insure shipments if requested not to, but the customer will then assume all risk for loss or damage to boxes in transit.
COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS:It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statutes pertaining to the possession and/or use of any of the products we sell.
RETURN/ EXCHANGE POLICY: See Policies Page
SHIPPING & PACKAGING FEE