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Policy Pages

Policy Pages

Customer Policies

 Operating policies and procedures for Onyx Knight Enterprises and PepperEyes.com Self-Defense Products

Vendor Policy
The following policies outline of the process used by OKE for vetting offers made by vendors, sales agencies, Marketing Agencies wishing to do business with Onyx Knight Enterprises
Wholesale and International Ordering Policy
If you want to purchase a large quantity at wholesale prices, please review our wholesale policy so that we can get your order to your as quickly, and efficiently as possible.
Guardian Survival Kits Return Policy
At Guardian Survival Gear, Inc. we make it a goal to never leave a customer dissatisfied.
We work hard to make sure that every order is correct and sent out in a timely manner.
Shipping/ Return Policy
PepperEyes Self-Defense Products Shipping Policies

PepperEyes Self-Defense Products Shipping Policies


Onyx Knight Enterprises will ship your order out as quickly as possible from our warehouse or from the manufacturer. All Domestic orders will ship within 1 to 2 business days unless there is something unusually complex about it, or events beyond our control prevent us from making our delivery deadline... We will ship your order from our warehouse using any one of the following shipping agencies United States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FexEx), to the legal address of your choosing. The estimated shipping rates on our site are set by these companies, and we have no control over them. The actual amount of the shipping from the warehouse may differ from the actual amount as other factors influence the actual amount. We reserve the right to ship your products at the fastest most economical rates and not necessarily by the method you selected, and in some cases, we may issue you a refund if there is a difference in the price you select.  We will only ship our products anywhere there are not any legal restrictions on those products (see pepper spray and stun gun restrictions). We do not accept offers to use custom shippers


How long does it take my order to get to my customer via USPS Priority Mail or Parcel Post?

For orders inside the US: Priority Mail takes 2 to 3 days to get to your customer while Parcel Post takes approximately 7 days.
Pepper spray can't be shipped via priority mail (parcel post only). Please note that Saturdays are included (Sundays are not).  If you need something FASTER, Please contact us. (
See the Map Below).

International Orders: Your orders can either be sent USPS International or FEDEX International and depends on the distance from our warehouse to its destination, and going through customs. Please E-mail us and we can make arrangement for providing you with a detailed invoice for foreign orders. International order can take up to 45 Days to arrive.  All orders tendered to PepperEyes.com for shipment outside the United States, Puerto Rico or any US territory must be a minimum of $200.

This is subject to current USPS Shipping Guidelines

How long does it take my order to get to my customer via UPS Ground?
You can use the map below to determine the number of days it will take for an order sent UPS regular ground to get to your customer. We ship from our warehouse. Please note that Saturdays and Sundays are not included. This is subject to current USPS Shipping Guidelines. 

Please Note that when your order leaves our warehouse depends on when your order to receive. It takes time to process each of the orders we receive, so the earlier we receive your order the more likely it will be that your order is processed that day!

Onyx Knight Enterprises automatically insure all packages that we ship out.  The cost of this insurance is included in the freight charge and therefore passed on to the customer.  If you do not want orders insured contact us and let us know (in writing).  We will not insure shipments if requested not to, but the customer will then assume all risk for loss or damage to boxes in transit.
It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statutes pertaining to the possession and/or use of any of the products we sell.  


All United States orders are charged a flat $1.50 and all International Orders are charged a flat $5.00  Shipping and Handling fee part of the charges we pay to our shipping agent and covers their cost to package (Box, Tape, insurance, packaging material ..etc), label,  so that your order does not arrive damaged, and
meets the needs of the shipping facility.


Our shipping prices are based on the scheduled fees that are posted on the websites on our three shipping agencies, which are the United States Postal Service, UPS, or FedEx. We have no control over these. In the event that the service you have selected is more expensive than what we have posted due to additional shipping weight, we reserve to right to select shipping service and price that comes as extremely close to the rate we are charging you.


We offer free USPS Shipping shipped to addresses inside the United States for all orders that total $100 and above. You have to select USPS as your shipping agent to get this FREE offer.

International Orders: All International from PepperEyes.com for delivery outside of the United States, Puerto Rico, or any US Territory must be a minimum of $150 because of all of the paperwork and regulations associated with these orders.


The Stun Guns Restrictions of certain States prohibit us from shipping these items to those locations. These include the following states: NY, MA, MD, MI, NJ, RI, IL, HI, and to any location outside of the United States.

The Pepper Spray Restrictions of certain States prohibit us from shipping these items to those locations. These include the following states:: NY, MA, MI, WI, or DC, and to any location outside of the United States. The U.S. Department of Transportation considers pepper spray a hazardous material, which means it is not allowed to ship internationally and is otherwise subject to strict shipping guidelines.  
US Citizens can purchase pepper spray in other states an carry it so long as they keep in compliance
with their home state's laws.


Our merchandise is shipped from directly the warehouse or a wholesale distributor located in the United States.

Estimated USPS Shipping time

Product Catalog

PepperEyes Self-Defense Products Store

8306 Ridgebrook Drive North Charleston, SC 29420 | (843) 364-4404
Copyright Onyx Knight Enterprises, 2016